Career Opportunities
Tracewell is a growing, dynamic, high-tech manufacturing organization looking for team members, who are ready for a new challenge in a professional, agile and fun environment. We are a leader in innovative standard and custom design products and specialize in the design, manufacture and integration of computer systems, back planes, power and monitoring systems, computer boards and peripherals, supplying everything from off-the-shelf standard products to fully customized and integrated rack systems for VME, VXI, PXI, cPCI, and proprietary bus systems.
CUSTOMER SUPPORT ADMINISTRATOR
Position includes managing inside sales activities by ensuring that customers are retained, satisfied, and that their needs are fulfilled. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Coordinates liaison between inside sales and other related areas. Analyzes pricing and cost for products and services. The ideal candidate will have a professional positive demeanor and enjoy working in a fast paced environment.
Reports To
Director of Sales & Marketing
Responsibilities Include
- Enters quote information and finalizes the order directly with the customer.
- Supports Inside Sales organization
- Manages Customer Support function
- Develop, monitor, measure and improve inside sales skills and performance
- Manage and control customer change order process
- Manage pricing and quoting function
- Review contracts, statements of work, specifications
Qualifications Include
- Bachelors degree required with engineering background preferred
- Experience in managing inside sales organization
- Minimum 3 years experience in Inside Sales/Sales/Customer Service
- Excellent communication skills required (both written and verbal)
- Must be detail oriented, organized and have the ability to multi-task
- working knowledge of MS Word & Excel required
- Previous experience with M2M preferred
- Familiar with a variety of the field’s concepts, practices and procedures.
Contact Dianne Fullwiler: dfullwiler@tracewell.com
